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I have received many emails, phone calls and letters about my selling BellaVino, both the property and the business. I asked to meet with The Athens NEWS, as you already know, last week in order to try and squelch some of the rumors and explain my side of the story. I was sad to see that only a little bit of my conversation with Jim Phillips (a 30-45 minute talk) was actually published last week. The quotes that did make their way into the paper, I worry, may be (or have been) misconstrued as me being whiny about the success (or inferred lack thereof) of the business or ungrateful to my loyal customers (many of whom we do have and for whom we have always been extremely thankful).
I took over what was then "Happy Cat II" in 2006 desperately scraping together enough money to purchase the then pathetic and faltering business and property in order to "rescue" said building from, get this, being razed into a parking lot for an upcoming nearby development. My family has always had an interest in local historic preservation.
My father, an original investor the Eclipse Company Town, also had interest in saving the building once used as a stable/barn for the brickworks as well. Believing that there was a niche for a specialty beer and wine store, we hoped for the best when diving in, purchasing the business and property at what we thought at the time was a fair price.
Contrary to popular belief, it is very hard to make a living in Athens in small business, let alone a small business with a really tight profit margin (e.g. alcohol RETAIL, which is VERY different from selling alcohol at a bar or restaurant). Since then, I have struggled through years of high monthly mortgages, taxes and other necessary expenses, all in the name of the love I had for that little brick building and my coveted business on Stimson Avenue. I worked tirelessly day and night for years in order to make the business work and to avoid payroll being a huge expense.
I trained with master sommeliers all over the country in hopes that with this knowledge, myself and BellaVino would be the only place people thought of when they went to purchase their beverages. Unfortunately, I was wrong.
I remember when I came to the sad realization that as much as people push for others to shop local businesses around Athens, I ended up behind many of those same people in the checkout line at Kroger staring at their multiple six-packs of beer and bottles of wine. It has gotten to the point that my husband has to do all of the grocery shopping because I am literally heartbroken when I see old family friends buying the exact same wines for the same price at Kroger.
In order for a business to be successful, especially a small one, it is imperative that the owner is present, and by present I mean always there. My long hours were fine until it came to the little issue of my having a growing family and other, newly developed responsibilities. In the past year, I have been unable to work while caring for my terminally ill father, who died in April, finding out shortly thereafter that I was pregnant with my now three-week-old son. It was a must that I step back again due to physical inability.
For those counting: I now have not only a husband and a 6-year-old, but a newborn as well. No longer could I overlook the fact that we have no health insurance, and paychecks in a tiny business are not always a given.
So I made one of the hardest decisions in my life and put BellaVino up for sale. I waited patiently, desperately hoping that someone caring about not only the historic value of the building housing BellaVino, but also the business itself, would come along. Month after month, no one did. The property and business were listed through a local realtor, advertised on the MLS, Facebook and via email repeatedly, but still no offers.
Eventually, Ric Wasserman approached me with an offer to purchase both BellaVino and the property on which it sits, and since no one else had come forward, I sadly accepted the offer, because I had to choose: my family or the store.
What would you choose?
Fortunately, Ric has provided me an out, a way to cut my losses and get out while I still can with the shirt on my back, and I'm thankful for that. Do I want to see all of my hard work literally being torn down? Of course I don't. If you want to judge me for trying to provide for my family instead of going down in flames, sacrificing them and myself in order to subsidize your idea of historic Athens: shame on you. I find it unfortunate that everyone with an idea of what should or shouldn't be done with BellaVino waited literally months to speak up.
And a HUGE thank you, thank you, thank you to all of those friends, family and community members who have been supportive or at least taken the time to understand instead of just chastising me and my decision.
"What would you choose?"
If fine wine and beer were my true passion, I would keep the business.
I would work super smartly for five years to make the business profitable.
I would change my signage so "Bella Vino" were much smaller and something like Fine Wine and Craft Beer" were really big. Don't make the revolving door population guess what it is you are.
I would ditch the newspaper advertising. With such small margins, and a short time span to capitalize on the marketing (two or three days) there is almost no chance to break even here.
I would make sure I was ranked high on Google, making sure to be in the top 3 local places for beer. It should be easy to get #1 in wine. Maybe refer to yourself in all online media as Bella Vino Fine Wine and Gourmet Beer of Athens Ohio, so you cover all of the search parameters.
I would fix my web page. The July blog post is stale. I would set up a Facebook page for the business and link it to twitter, and perhaps a Youtube page. Link from all the web pages directly to them with their icon.
I would make it easier for new customers to find the directions to your business.
I would make sure the companies that supply you product are listing links to you from their web pages.
I would sell the customer service experience. Don't try to match pricing with anyone. Protect your margins. How many people in Kroger can tell you about the wine they sell? Figure out what you sell that they don't, know it inside and out and promote it via video on Youtube. Tell us what is inside the bottle, what it taste like, what it goes well with... Send email FB and Twitter updates to everyone when you post a video.
All those people in Kroger buying wine are not back stabbers, they are your oppourtunity to grow your business. Put on some super thick skin and make yourself visible in Kroger. Guilt is a strong motivator. Tout you business when you meet new people. Hand out a first time customer gift card. Mix up the type of coupon until you find what brings in the most new people and cost you the least.
Re model every year. Even if it's minor. Keep you customers experience fresh......
Partner with other businesses on mutually beneficial marketing ideas...
Hold events at your location....
Shall I go on?
Well then, Alex, perhaps you should step up to take it over since you know how to run a business so well! Are you a business owner? In a tiny town with a revolving market?
I believe Lili did try several of your suggestions over the years. Also, your comment about renaming the place because Bella Vino doesn't describe what she does is really misinformed. Do you know the translation of Bella Vino?
Wow, Alex. Apparently you haven't been a regular customer.
Not to get involved in a debate or anything but my theory about the challenging time that BV has experienced on Stimson is that it's on the wrong side of the street. People usually buy their wine and beer when they're heading home, and a lot of folks in a hurry to get home won't even take the time to make a left turn, across traffic, into a business. So they end up going into that convenience story a quarter-mile down the street, on the right. This isn't criticism or anything, just an observation.
Alex, you missed the point. Family is first. My husband just reminded me that instead of being sympathetic, men want to give advice on how to fix things. Furthermore, why are we even having this conversation as a community. For the love of God, the business and building have been up for sale. If you really want to preserve something, you buy it. Put your money where your mouth is and stop giving advice.